Terms & Conditions

By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.

These terms and conditions apply to Australia Kava Shop only.

Stock and Availability

While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item or incorrect price.

We cannot guarantee availability on all items and reserve the right to cancel any order at any time.

If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.

Pricing & Payments

All prices shown on our website are in Australian Dollars and include GST.

You will be billed in Australian Dollars.

What are my payment options?

We accept Poli Payments and Debit or Credit Card Payments. 

Is my card secure to use on your site?

Australia Kava Shop values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted in through the payment gateway for your payment to be processed. Your credit card information is never stored.

Payment

When you make a purchase on Australia Kava Shop website, you are agreeing that you are an authorised user of the credit card or debit card or bank account (in the case of Poli payments) used to place your order.

Fraud

All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities. 

Discount Codes

If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made. 

Shipping

It is your responsibility to ensure that your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

Allow up to 7 working days for standard delivery, and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse and are not our responsibility.

Standard Postage Charges are $7 within Australia. 

Express Post is a flat rate of $20 for next business day deliveries to postcodes within the Express Post Network. Please check delivery timeframe to your postcode on the Australia Post website, as postcodes outside of the area will incur additional delays. Australia Post offers the next business day guarantee – it is the responsibility of Australia Post to uphold that guarantee. Australia Kava Shop is not responsible for delays once Australia Post is in possession of your parcel. 

Australia Kava Shop reserve the right to increase postage charges on any order should we deem it necessary, i.e., for excessively large orders or remote locations.

Australia Kava Shop does not ship outside of Australia.

Returns

All purchases are final and returns are not accepted. If you have any issues with your order, please contact our Customer Services Team.

Images and designs

All designs, images and artwork on this website are the copyright of Australia Kava Shop. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images or designs featured on this website and any such use may constitute infringement of the owners’ rights.

Mobile Terms of Service

Australia Kava Shop

Last updated: Sept. 30, 2024

The Australia Kava Shop mobile message service (the “Service”) is operated by Australia Kava Shop (“Australia Kava Shop”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Australia Kava Shop’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Australia Kava Shop through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Australia Kava Shop. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Australia or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Australia Kava Shop mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Australia Kava Shop or email contact@australiakavashop.com.au.

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Your information

When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.

We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.

Please see our PRIVACY POLICY  for more information